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Privacy Policy

The website is operated by RE/MAX LUXEMBOURG – RML FRANCHISING SARL (hereinafter referred to as “RE/MAX” or “we”).  This Privacy Policy describes how we collect and process your personal data when acting as data controller in connection with this website or other services we provide to you as an end customer.

1.       Your personal data

During your visit to this website, we will automatically collect the following personal information about you:

·        Information about the pages you visit on this website;

·        The date and duration of your consultation,

·        Your IP address,

·        your web browser,

·        The website (URL) you visited before accessing this website and

·        certain cookies (see Section 2.1 below).

Additionally, we will collect any information you submit to us while using this website.

We obtain certain additional personal data via other members of our RE/MAX franchise network.  The personal data we process in this context are:

·        your name;

·        your address;

·        your phone number;

·        Your email address;

·        announcements and related information and

·        data concerning individual real estate transactions.

In instances where we ask you to provide us with personal data, you are under no obligation to respond, however, if you do not, you may not be able to access all of the features of our website or use our real estate services in general.


2.       Cookies, Google Analytics, Facebook and AddThis plugins

2.1.          Cookies

This website uses cookies.  A cookie is a small file that may be placed on your computer when you visit the website.  Cookies are generally used to provide site visitors with additional site functionality. They may be created, for example, to track your visit and make it easier for you to navigate the site, help you pick up where you left off, and/or remember your preferences and settings when you visit the site again.  Cookies cannot access, read or modify any data on your computer.

Most of the cookies used on this website are called session cookies.  They are automatically deleted when you leave the website.  On the other hand, persistent cookies remain on your computer until you delete them from your browser.  We use persistent cookies to recognize you when you visit this website again.

If you wish to control the cookies installed on your computer, you can modify the settings of your browser so that it informs you when a website wants to install a cookie or you can block cookies completely.  You can also delete cookies that have already been installed on your computer.  Refer to your browser's 'Help' function for more information on how to perform these steps.

Please note, however, that disabling cookies may affect your login experience and/or prevent you from benefiting from all the advantages of our website.


2.2.          Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA (“Google”).  Google Analytics uses cookies to help us analyze how you use this website.  The information provided by these cookies about your use of this website will be transmitted to and stored by Google on US servers.  If this website conceals IP addresses, your IP address will be truncated by Google within a member state of the European Union or another state of the European Economic Area before being transmitted to the USA.  Only in exceptional cases will your IP address be transmitted to Google servers in the USA and truncated there.  Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet use.  Google will not associate your IP address with any other data held by Google.  You can prevent Google from collecting and processing information via cookies (including your IP address) by downloading and installing this browser plugin:

Further information regarding terms and conditions of use and data privacy can be found at Google Analytics Terms of Service or on Google Analytics Privacy Overview. Please note that on this website Google Analytics is supplemented by "gat.anonymizeIp();" to ensure the collection of concealed IP addresses (IP concealment).


2.3.          Facebook plugins (like button)

Our pages integrate plugins of the social network Facebook operated by Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA.  The Facebook plugins are identified by the Facebook logo or the “Like button” (“Like”) on our website.  You can find an overview of Facebook plugins via:

When you visit our pages, the plugin establishes a connection between your browser and the Facebook server.  In this way, Facebook obtains the information that you have visited our website using your IP address.  By clicking on the Facebook “Like” button when you are logged into your Facebook account, you can link the content of our pages to your Facebook profile.  Thus, Facebook can link your visit to our site with your user account.  We emphasize that we, as the provider of this website, have no knowledge of the content of the transmitted information or how Facebook uses it.  For more information, please refer to Facebook's privacy statement at

If you do not want Facebook to be able to associate your visit to our website with your Facebook account, please log out of your Facebook account before visiting our website.


2.4.          AddThis Plugin

Our website also uses an SEO plugin called “AddThis” which is provided by Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065 (“Oracle”).  Through AddThis, Oracle also provides us with a web analytics service.  AddThis uses cookies to implement the features described.  Oracle collects data such as your IP address or your behavior on our website in order to evaluate your use of our website and compile anonymous reports on website activity.  This information will be used by Oracle for the purpose of delivering targeted advertisements to you.  Oracle may transfer the information collected on their servers or to third parties outside the European Union / European Economic Area

Further details on the categories of data collected and their IT use are available at

You may opt out of data collection by Oracle by following the instructions at


3.       Purposes for which we use your data

We will use your personal data to provide this website to you as a user of this website,  to generate usage statistics, to improve and further develop this website, to provide you with real estate services, to respond to your questions and messages, to send you newsletters if you have subscribed to them, to submit properties that may be of interest to you, and to analyze your data in aggregate form for business management purposes.


4.       Legal basis of processing

The legal basis for processing your data will be our overriding legitimate interests (under Article 6(1)(f)  of the EU General Data Protection Regulation “GDPR”).

If we use some of your personal data that we receive from other members of our franchise network, in particular from our franchisees, the legal basis for the processing will be your consent according to Article 6(1)(a) GDPR which will be requested in a separate process.  When you are asked for your consent, you can withdraw your consent at any time.  However, this would not affect the lawfulness of processing your data based on consent before its withdrawal.


5.       Broadcasting and Data Transfers

As far as necessary, for the purposes mentioned above, we will transfer your personal data to the following recipients:

·        Our franchisor PMSCS REAL ESTATE FRANCHISING, INC., Alpenstrasse 15, Postfach 7863, CH-6302, Zug, Switzerland (“RE/MAX Europe”) as well as to other franchisees and principals of franchisees of RE/MAX Europe;

·        GryphTech Inc., 2595 Skymark Avenue, Suite 206, Mississauga, Ontario, Canada and

·        Other IT service providers we use.

Some of the recipients mentioned above are located or process the personal data outside your country.  The level of data protection in another country may not be equivalent to that of your country.  However, we transfer personal data only to countries which the European Commission has recognized as having an adequate level of data protection or we take steps to ensure that all recipients comply with an adequate level of data protection.  We exercise this constraint, for example, by establishing an appropriate data transfer agreement, based on the Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC). Such contracts can be consulted on request at


6.       The duration of the conversation

We will only keep your data that we collect automatically when you visit our website for no longer than six months.

If you have subscribed to our newsletter, we will keep your email address until you unsubscribe from this newsletter.  If you have registered on our website, we will keep your data for as long as your account exists and then only for the legal retention period of your data.

In addition, we will keep your personal data obtained from other members of our franchise network at least until the end of your professional relationship with a member of our franchise network and, thereafter, as long as there are obligations statutory retention periods or potential claims are not yet time-barred.


7.       Your rights and remedies

Under applicable data protection laws, you have the right (i) to verify what personal data and what type of personal data we hold about you and to have access to it or to request a copy of this data, (ii) to request a rectification, addition or deletion of personal data concerning you that is inaccurate or processed in a way that does not comply with applicable laws (iii) to ask us to reduce the collection, processing or use of your personal data (iv ) in certain circumstances, to object, for legitimate reasons, to the processing of your personal data (v) insofar as your data is processed on the basis of your consent, to request data portability, (vi) to know the identities of the third parties to whom your personal data is transferred, (vii) to give your instructions on the management of your data after your death, where this is relevant.  In the event of complaints, you also have the right to take legal action with the competent judicial authorities.


8.       contact us

You can contact us at the following address:


[14, rue des Capucins, L-1313 Luxembourg]


[+352 26 64 99 99 1]

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